FAQs

Having worked in the jewellery industry for so long, we at Mill & Way realise that choosing the right size ring for your partner can be a daunting prospect. This is why we offer you one free resize of your ring within the first year of your purchase with us.

If you do require a resize we can send you out a Resize Pack which will include a ring sizing gauge. You can request this by email or phone.

Email us to order a free Plastic Ring Sizer to get a better idea of the size you need?

This may sound crazy but it really does work!

Step 1. Get an old used toothbrush or a new soft bristled toothbrush.

Step 2. You need some Fairy Washing Up Liquid (other makes are available)

Step 3. Fill a bowl/sink (with plug in) and put a small amount of the washing up liquid on your diamond, gently scrub your ring in the warm water with the soft bristle toothbrush until clean (this shouldn’t take long at all)

Step 4. Gently dry with a soft cloth.

Step 5. Enjoy your sparkle!

At Mill & Way we really do not recommend the use of Jewellery cleaning fluids - too many times, we have seen rings that have come back where the metal is damaged and diamonds that have lost some of their sparkle.

We will include a valuation of your ring when you purchase it. Please contact us if you require an up to date valuation of a piece you have previously purchased from Mill & Way.

Your experience with us is important and we appreciate and welcome any feedback.

This can be done online through Google or with us directly either by phone or email.

All of your purchases are shipped using Royal Mail Special Delivery, guaranteed next day.

You may also arrange to collect your jewellery from us in person - please contact us to arrange your pick-up appointment or follow the links on the website.

Exchange Policy

On the rare occasion that your partner prefers a different design, we will be happy to arrange an exchange or full refund within 14 days - please note that this policy does not apply to purchases made at an appointment. As long as the ring is in an unworn condition and back on site within 14 days we will offer to exchange the ring for a different style of the same value or more. Unfortunately this will not be possible for customers who have selected our bespoke designs, ‘Proposal Range’ or any ring which has had engraving or finishes added.

If you are unhappy with your purchase, Please contact us immediately on 020 4537 3100 or by email at admin@millandway.london with details of your return request.

Delivery Times

The majority of our designs are made-to-order and created just for you. This normally takes 20-25 working days.

We are experiencing some delays due to Covid-19.

Please contact us for more details.

We understand how important it is to be discrete and to help you make the perfect proposal, we take great care in making sure that all our delivery packaging looks as little as possible like a ring!

We understand that love can be spontaneous so we offer a range of ‘Ready to Wear’ designs.

We want you to have the perfect piece of jewellery, so please do contact us if you can't find what you are looking for.