Exchange Policy
On the rare occasion that your partner prefers a different design, we will be happy to arrange an exchange or full refund within 14 days - please note that this policy does not apply to purchases made at an appointment. As long as the ring is in an unworn condition and back on site within 14 days we will offer to exchange the ring for a different style of the same value or more. Unfortunately this will not be possible for customers who have selected our bespoke designs, ‘Proposal Range’ or any ring which has had engraving or finishes added.
If you are unhappy with your purchase, Please contact us immediately on 020 4537 3100 or by email at admin@millandway.london with details of your return request.
Delivery Times
The majority of our designs are made-to-order and created just for you. This normally takes 20-25 working days.
We are experiencing some delays due to Covid-19.
Please contact us for more details.
We understand how important it is to be discrete and to help you make the perfect proposal, we take great care in making sure that all our delivery packaging looks as little as possible like a ring!
We understand that love can be spontaneous so we offer a range of ‘Ready to Wear’ designs.
We want you to have the perfect piece of jewellery, so please do contact us if you can't find what you are looking for.